Check-in: 2:00 PM
Check-out: 12:00 PMRules
Registration and Arrival
Check-In Procedure
- Check-in is at 2 PM for RV and tent sites, 4 PM for cabins, yurts, and lodge rooms.
- If you do arrive early, we are happy to see if your room is available; however, we can’t guarantee that an early check-in will be available at that time.
- At check-in, your credit card will be pre-authorized for in-room incidentals.
- Any room incidental charges will be appropriately billed to your credit card upon departure.
- Check-Out is 10 AM for cabins, yurts, and lodge rooms, 12 PM for RV and tent sites. Guaranteed late check-out may be purchased at the time of booking.
- You may also request a late checkout up to 24 hours in advance for an additional fee of $40, but we cannot guarantee availability.
- If you are experiencing mechanical issues with your RV that will delay your departure, let the office know by 10 AM.
- If late checkout is not arranged with management, an additional charge of $100 per hour will be assessed for late departures with a minimum of a one-hour charge.
- While each park attempts to accommodate your exact spot request, the on-site manager makes the ultimate decision for spot placement.
Minimum/Maximum Stay Policy
- There is a two-night minimum stay on weekends (Friday & Saturday nights). However, the minimum stay requirements will be dropped within 14 days of the stay.
- Guests may not book stays longer than 14 days.
Refund Policy
- You may cancel for a 95% refund up to 10 days before your stay.
- Within 10 days of your stay, no refunds will be made.
- Modifications may also be made at no additional charge up to 10 days before your stay.
- Camping is a great outdoor experience; therefore, we do not give refunds due to inclement weather, unless management deems weather conditions to be dangerous due to flooding, snow, or ice.
- No refunds will be made for failure to check in, delayed arrival, early departure, changes in work schedule, or illness.
Occupancy Policy
- The maximum number of guests per cabin, yurt, or lodge room is listed on our website and booking engine. We strictly adhere to these maximum occupancy numbers.
- RV and tent site includes 4 people.
- Additional guests 4 and older are an additional $10.
- One tent is allowed per tent site.
- Campers are financially responsible for damage incurred by their guests while on the property.
- Any damages incurred to the campground facilities will be charged to the camper’s credit card.
Vehicle Policy
- All lodging types include 1 vehicle.
- Additional vehicles can be added for $25 per night.
- All overnight vehicles must display a hang tag, obtained from the front desk.
- Vehicles without tags may be towed at owner’s expense.
- No vehicle maintenance or repairs on site.
- The rate includes 1 car.
Speed Limit
- The speed limit is 5mph and will be strictly enforced.
Pet Policy
- We welcome pets to our property, as long as they are noted in your reservation.
- We have certain cabins and yurts designated as “pet-free” to protect our guests with allergies, so we want to ensure we have you placed in the right location.
- Pets are not allowed in the bathhouse, laundry, or lodge. As a result, pets are also not allowed in lodge rooms.
- A maximum of 2 pets per cabin, yurt, and tent site, and 3 per RV site.
- The pet fee is $10/pet/night.
- Pets are required to be on a leash at all times.
- The pet owner is responsible for any injury or damages incurred during their stay.
- Pets may not be left unattended or tethered.
- No excessive barking or aggressive behavior is allowed.
- You must clean up after your pets.
- Pet cleanup stations are available throughout the property, but please use the designated pet walk area whenever possible.
Campfire Policy
- Fires are allowed in designated fire rings only and must not be left unattended.
- Do not remove fire rings.
- Do not burn plastic, glass, or garbage.
- Do not burn logs larger than the fire ring.
- Fires must be extinguished before leaving for the day and before final checkout.
Environmental Preservation Policy
- Do not move or stack rocks in streams as they disturb fish eggs, salamanders, and other wildlife.
- Our streams hold natural trout not large enough to eat.
- Fishing in streams is catch and release only. No treble hooks.
- Please be mindful of your surroundings while fishing.
- We have many bears in the area.
- All food (including pet food) must be stored in your vehicle, RV, or cabin overnight and any time you’re not present at the site.
Trash Policy
- Trash valet services may be available throughout business hours.
- In the event they are not available, or outside typical business hours, garbage must be taken to dumpsters before leaving for the day and before dusk.
- If management must clean up your site, there will be an extra charge commensurate with the work required. This includes picking up cigarette butts.
Firearm, Smoking, and Alcohol Policy
- No fireworks, firearms, or illegal substances are allowed on the property.
- Refrain from smoking within 500 ft of common areas.
- No smoking inside any rental unit.
- A $350 fee will be incurred for smoking inside your guest room.
- Please do not leave cigarette butts on the ground Dispose of cigarette butts in receptacles provided throughout the campground. This policy refers to cigarettes, cigars, e-cigarettes, and burning of candles or incense.
- The legal drinking age in Tennessee is 21 years.
- ID is required by all persons purchasing or consuming alcoholic beverages.
Disturbance Policy
- Quiet time is from 10-8.
- No washing campers or vehicles while in the park.
- No generators allowed.
- No nuisance, noxious, offensive, or discriminatory behavior is allowed.
Safety Policy
- If you have any after-hours utility problems, call campground management. Do not attempt to work on it yourself.
- Swimming in the pool/creek is at your own risk.
- A parent or guardian must supervise children at all times.
- No glass bottles are allowed in the pool or common areas.
- Report any problems with your site to our staff immediately.
- We adhere to and maintain all state, country, and local laws.
- Roamstead is not responsible for lost, stolen, or damaged property.
Deposits & Payments
- When booking, 100% of the reservation balance will be collected.
- Payment for all retail items and gift certificates will also be collected.
Credit Card Security
- Your credit card information is stored and processed securely.
Taxes And Fees
- All accommodations are subject to applicable taxes based on the nightly room rate.
Changes In Offerings
- Amenities and services are subject to change without notice.
- Specific sites or room numbers are not guaranteed and are subject to change.
- You may request a specific site for an additional locking fee of $25, subject to availability.
Communication and Correspondence
- By staying with Roamstead, you consent to receive marketing, promotional, and sales emails, as well as direct or automated emails regarding your stay with us.
- You may opt out of this correspondence at any time.
Terms and Agreement
- Additionally, the guest assumes all risks and dangers incidental to the activity of camping in a rustic outdoor environment, including, but not limited to: injury by insects or other animals, injury while participating in recreational activities at the resort, injury as a result of inclement weather conditions, injury while swimming in the pool or creeks, or injury from tripping over rocks, roots, or other natural hazards.
- Guest agrees that Roamstead and its owners and employees are not liable for injuries or property damages resulting from such causes.Cancellation Policy
MODERATE
If the guest cancels at least 1 week before your check-in day and time, they will receive a full refund (minus Spot2Nite convenience or resort fees). If the guest cancels within the 1 week before check-in, there will be no refund.
